Customer acceptance directive

All obligations for customer acceptance in a single directive

The opening of a business relationship requires various activities by the financial institution:
- customer classification
- fulfillment of the information obligation

- execution of the adequacy or appropriateness test

- filling in the forms provided for the fight against money laundering


The Customer Acceptance and Onboarding Procedure Directive describes the processes required to fulfill these obligations, as well as various required attachments. These include the fact sheet on the financial services provider and the customer profile under FinSA and AMLA which can be obtained separately.

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